General terms and conditions of sale and use
Bonnot-paris.com
Preamble
The simplified joint stock company Bonnot Paris, owner of the trademark "Bonnot Paris" and acting under its name (hereinafter "Bonnot Paris" or "the Company"), is the publisher of the e-commerce website BONNOT-PARIS.COM (hereinafter the "Site") accessible at https://bonnot-paris.com/ and its derivatives by geographical zone (e.g.: /fr/).
The purpose of this Site is to enable Internet users to :
- The online purchase of natural colored stones, including precious stones, gemstones, diamonds, pearls and opals (hereinafter referred to as the "Stone Only" offer).
- On-line purchase of made-to-measure and half-measure jewelry, including jewelry frames set with natural stones selected by customers with the help of Bonnot Paris. These services include extensive personalization and expert advice to meet customers' specific tastes and expectations.
The present General Terms and Conditions of Sale and Use govern the relationship between the Company and any Internet user using the Site and its Services and/or using the contact form (hereinafter referred to as the "User") and/or having initiated a purchasing process on the Site (hereinafter referred to as the "Customer").
Article 1 - Definitions
- Customer: refers to the co-contractor of Bonnot Paris, owner of the Bonnot Paris trademark and owner of the Site. Under French consumer law, this co-contractor is considered to be a "consumer" (or "non-professional") and undertakes to act in this capacity when creating an Account on the Site. In this respect, it is expressly accepted that the Customer is acting outside any professional or commercial activity. The Customer may only be a natural or legal person (non-professional) with the legal capacity to enter into contracts.
- General Conditions: Refers to the present document entitled "General Conditions of Sale and Use BONNOT-PARIS.COM" (or simply referred to as "GCSU").
- Account : Refers to the module set up by Bonnot Paris, accessible online at https://bonnot-paris.com/mon-compte and allowing the User to have access to the general management information of his account and also to select and order a certain number of Products available on the Site. The User may not purchase Products on the Site without first creating an Account.
- Listing: designates the presentation sheet of a Product offered for sale online on the Site.
- Shopping Cart: refers to the page summarizing the Products selected by the Customer as he/she browses the Site with a view to placing an order.
- Product: designates the goods available for order on the BONNOT-PARIS.COM Site, namely gemstones, ring settings and other jewelry, as well as the result of their assembly as ordered by the Customer.
- Site: Refers to the website set up by the Company, accessible online at https://BONNOT-PARIS.COM/. The Site includes the technical and software infrastructure as well as the content, in particular texts, sounds, still or animated images, videos and databases, logos, hypertext links, tree structure and layout, tabs and navigation menus, etc.
- User: Refers either to the Customer placing an order on the Site via the Account or to the simple visitor browsing the Site, such browsing to be in compliance with these General Terms and Conditions.
Article 2: Purpose/Description of the services offered via the BONNOT-PARIS.COM website
2.1 Purpose of the Site
The Site allows Users to use and browse the Site (and to consult offers), to make inquiries and to place orders for Products via their Account.
2.2 Status and obligations of the Company
All Products offered for sale on the Site are dispatched subject to their availability and/or the availability of the materials of which they are composed (in the case of frames). The presentation of Products on the Site at a given moment does not imply or guarantee that these Products will be available at all times. The Company reserves the right to interrupt the sale of any Product at any time.
Once finalized, the User's order constitutes acceptance of the Company's offer, which means that the User confirms that he/she wishes to purchase the Products as described on the Site and on the Data Sheet, that he/she accepts the proposed price, and that he/she acknowledges that placing this order implies an obligation to pay on his/her part. Consequently, when the User confirms his/her order, he/she accepts to be bound to the Company by a sales contract, subject to the availability of the Products and the validation of his/her payment under the conditions set out below.
Purchases made from the Site are for personal use only and must not be made in the context of a commercial activity or for commercial gain. In case of serious doubt, the Company reserves the right to refuse any order for multiple quantities of one or more Products from a single Customer and/or intended for a single postal address.
# Article 3: Acceptance of the BONNOT-PARIS.COM General Terms and Conditions
The Site is accessible to Users via the Internet from a fixed or mobile terminal equipped with an Internet browser. The purpose of these General Conditions is to define the terms and conditions under which the User is authorized to use the Site, as well as the terms of access and operation of the Services offered by the Company on the Site. They prevail over any other document that may have been communicated to the Company. All Users hereby acknowledge that the services offered by the Company via the Site are intended to evolve and be modified.
Access to and use of the Site implies full acceptance of these General Terms and Conditions. In the absence of the Company's express written acceptance, any condition or clause contrary to the General Terms and Conditions opposed by the User will be unenforceable against the Company.
The Company reserves the right, at its sole discretion, at any time and without prior notice, to modify the Site, the services or to modify these General Conditions, including the financial conditions.
The General Conditions applicable are those in force at the time of each navigation on the Site by Users. The User must regularly consult the present Terms. However, the Company will endeavor to inform Users holding an Account of any update to the present Conditions, by e-mail to the address referenced in the Account.
Any person may use the services offered via the Site provided that he or she is of legal age and capacity. Furthermore, the Company reminds all Users that they must have a working e-mail address. In the absence of a valid e-mail address, the Company will be unable to meet its obligations, and may under no circumstances be held liable for such non-fulfilment. Specifically, it will be unable to respond to any request made via the contact form and will be unable to process any order placed on the Account.
Finally, the Company reminds you that any order placed via the Account will only be definitively validated once the User has read and accepted these General Conditions. The User hereby acknowledges that he/she has been fully informed and is bound by all the provisions of these General Terms and Conditions.
Acceptance of these General Terms and Conditions in the form of a "check box" when creating an Account constitutes proof that the User has read the said provisions and is deemed to have accepted them.
These General Terms and Conditions apply throughout the entire period of use of the Site, as well as during the ordering phase of a Product on the Site until receipt of said Product. The ordering phase also includes the design phases of "half-measure" or "made-to-measure" Products and exchanges of information by e-mail between the User and the Company, notwithstanding the fact that they are carried out in whole or in part outside the Site.
Likewise, these General Terms and Conditions are only available in French and English. They are applicable to all orders delivered in France and abroad, under French law only.
Any use of the Site by the User after any changes to the General Terms and Conditions implies acceptance by the User of the new General Terms and Conditions. The General Conditions appearing online on the Site prevail over any printed version of an earlier date. The User may discontinue use of the Site at any time, but remains liable for any prior use.
The fact that the Company does not avail itself, at a given time, of a provision of the present General Terms and Conditions shall not be interpreted as a waiver of the right to assert the same provision at a later date.
# Article 4: Access, security and continuity of the BONNOT-PARIS.COM website
4.1 Site access
Access to the Site and browsing are free of charge. Ordering a Product on the Site (via the Customer Account) is subject to a charge. The ordering of visuals for design projects is free of charge within the limits set out in article 5.6.4 of the present terms and conditions.
4.2 Site availabilityThe Site is accessible 24 hours a day, 7 days a week. Due to the nature and complexity of the Internet, and in particular its technical performance and response times for consulting, querying or transferring information data, the Company uses all reasonable means at its disposal, in accordance with the rules of the art, to enable access to and use of the Site and the services offered, but is under no obligation to do so. In view of the hazards inherent in the nature of the Internet, the Company does not guarantee that the Site will operate without interruption or that the servers providing access to it and/or third-party sites to which hypertext links appear are free of viruses.
The Company shall not be held liable in the event that one or more Users are unable to connect to the Site due to any technical fault or problem.
In particular, the Company reserves the right, without prior notice or compensation, to temporarily close the Site and access to one or more of the services included therein, in particular to carry out maintenance operations, updates, modifications or changes to operating methods, or to restrict the hours of access to the Site, without this list being limitative.
In the event of temporary or prolonged unavailability of the Site, in particular in the event of the occurrence of "bugs", the Company may not be held liable for any damages incurred, other than those resulting directly from the non-performance of its obligations listed herein.
The Company cannot be held responsible for the proper functioning of the User's computer equipment or Internet access. For optimal operation of the Site, the Company recommends that all Users use computer equipment with the following minimum configuration:
- Chrome 98+ version
- Safari 14+
- Edge 98.0+
- Firefox 90+
- iOS 14+
- Android 11.0+
The User acknowledges that access to and use of the Site may be rendered impossible due to the absence of this minimum configuration on his/her computer equipment. The User acknowledges that he/she has verified that his/her computer configuration is adequate, virus-free and in good working order. Equipment (computer, cell phone, software, telecommunications, etc.) enabling access to the Site is the sole responsibility of the User, as are any telecommunications costs incurred by its use.
Furthermore, the Company reserves the right to add to or modify the Site and the services available on it at any time, in line with technological developments. It is the User's responsibility to ensure that the computer and transmission resources at his/her disposal are able to adapt to changes in the Site.
Respecting the rules of use
The User is able to take advantage of the functionalities made available on the Site. In general, in using the Site, the User undertakes not to engage in acts of any kind whatsoever, such as drafting, publishing and posting online, broadcasting, transmitting or disseminating data and/or content that would be contrary to the law, infringe public order or the rights of the Company or third parties.
In particular, and without this list being limitative, the User undertakes to respect the following rules when using the Site:
- Not to use a false identity to mislead others and to provide accurate information when using the Site;
- Comply with the laws in force and respect the rights of third parties, as well as the present stipulations of the General Conditions;
- Use the Site in a fair manner, in accordance with its purpose and in compliance with the laws, regulations and practices in force;
- Respect the intellectual property rights pertaining to the content provided by the Company, as well as the intellectual property rights of third parties such as the creator of the Site or, where applicable, the creator(s) of the Products; consequently, each User agrees not to reproduce and/or communicate to the public, via the Site, one or more items of content without the authorization of the holders of the rights pertaining to such content, where required;
- Not to divert or attempt to divert any of the Site's functionalities outside of its normal use as defined in these Terms and Conditions;
- Do not overload the Site in any way;
- Not to retrieve information from the Site on a massive scale without prior authorization;
- Not to use, to navigate on the Site, a software robot or any other process or equivalent automated tool;
- Not to disseminate data, information or content whose effect is to diminish, disorganize or prevent the normal use of the Site;
- Not to carry out any advertising activities without the express prior consent of the Company;
- Do not use the site for professional purposes without the express prior consent of the Company.
Furthermore, in application of anti-money laundering regulations, the User declares that :
- the origin of the funds paid to the Company for the purchase of the Products is perfectly legal and does not come from any activity contrary to national and international legislation on financial transactions;
- he/she has not derived any direct or indirect profit from any false justification of the income of the perpetrator of a crime or misdemeanor, nor has he/she assisted in any operation involving the investment, concealment or conversion of the direct or indirect proceeds of a crime or misdemeanor.
In general, the User undertakes to comply with the laws and regulations applicable in France and, where applicable, in his country, concerning the fight against corruption.
In the event of a breach by a User of one or more of these rules, the Company reserves the right to unilaterally suspend and/or terminate these General Terms and Conditions and any associated contracts or special conditions, and/or to block orders and/or the User concerned, and/or to block his or her access to all or part of the Site, without any compensation, in accordance with the terms and conditions set out in article 7 of these General Terms and Conditions.
# Article 5: Ordering on the Site/Conclusion of an online contract
5.1 Description of Products on the Site
The essential characteristics of the Products, services and their respective prices are made available to the User on the BONNOT-PARIS.COM website. In accordance with decree no. 2002-65 of January 14, 2020 concerning the trade in gemstones and pearls, the Company undertakes to provide all information concerning the treatment of gemstones sold on its site. Colored stones resulting from treatment (such as heat treatment or irradiation) will be indicated by the words "With treatment" and, where possible, accompanied by a description of the treatment in question. When the Company does not officially receive this information from its supplier, the Product will be accompanied by the simple mention "Without information on treatment", thus not guaranteeing whether treatment has taken place and the nature of this treatment. Finally, when the stone has not undergone any treatment, the words "without treatment" will be indicated in the description of the stone concerned.
The measurements (size and weight) of the Products are not contractual. Although the measurements are made using extremely precise tools, they are provided to the User as an indication only. The Company cannot be held responsible for the exact value of these measurements, particularly as they may vary from one measurement tool to another. THE USER ACKNOWLEDGES AND ACCEPTS THAT THE MEASUREMENTS OF THE PRODUCTS HE/SHE ORDERS ARE PROVIDED FOR INFORMATION PURPOSES ONLY AND ARE NOT CONTRACTUALLY BINDING.
Before placing an order, the User acknowledges that he/she has all the information required to make his/her choice. The User also certifies that he/she is aware of the delivery charges for the Product he/she wishes to order, as well as the terms of payment, delivery and execution of the contract.
The Company undertakes to honour the User's order within the limits of available stocks of Products only. In the event of unavailability, the Company will inform the User as soon as possible by any appropriate means (error message, e-mail sent to the User when the order is placed, etc.). The unavailability of a Product is normally indicated on the page of the Product concerned. Users may also be informed of the restocking of a similar or almost identical Product by the Company.
If a Product is unavailable, the Company may, at the User's request :
- Offer to ship all Products at the same time as soon as out-of-stock Products become available again (in the case of a multiple order),
- Proceed with a partial shipment of the available Products initially, then with the shipment of the remainder of the order when the other Products are available, subject to clear information concerning the additional transport costs that may be incurred (case of a multiple order),
- Propose an alternative Product of equivalent quality and price, accepted by the Customer.
If the Customer decides to cancel his order for unavailable Products, he will be reimbursed for all sums paid for the unavailable Products no later than thirty (30) days after receipt of payment.
In addition, the contractual information concerning the Products is presented in detail and in French or English. In accordance with French law (the country in which the Company is domiciled), this information is summarized and confirmed when the order is validated.
THE PARTIES ALSO AGREE THAT ILLUSTRATIONS, SKETCHES, CUSTOM PRE-DESIGN VISUALS OR PHOTOS OF PRODUCTS OFFERED FOR SALE ON THE SITE HAVE NO CONTRACTUAL VALUE. THEY ARE PROVIDED TO THE USER FOR ILLUSTRATIVE PURPOSES ONLY.
The period of validity of the offer of Products as well as their prices is specified on the Site. The Company updates its Catalogue daily.
5.2 Product quality and origin
Without this constituting any obligation of result or means, the Company undertakes to select all of its suppliers for the quality and "responsible" origin of their Products (particularly for gemstones). However, the Company does not guarantee the User that the Products it offers for sale on its Site have been extracted from responsible mining activities, respecting in particular international ethical and ecological commitments, or that they have not in any way helped to finance illicit activities. Regrettably, the gemstone trade today is subject to these kinds of moral hazards, for which state-of-the-art methods and technologies do not allow perfect traceability.
Although Bonnot Paris makes every effort to promote and carry out a responsible, lawful and fair trade in coloured stones, it cannot guarantee Users that the Products on the Site fully meet these criteria. On the other hand, the Company undertakes to blacklist any supplier whose Products are found to be contrary to its ethical commitments and to the moral order in general.
Whenever possible, the Company will inform the User of the Country and/or Region and/or, possibly, the mining area from which the Product originates. This information appears in the Product description. It is provided to the User for information purposes only and is non-contractual. The Company does not guarantee the accuracy of this information, which is transmitted to it without formal proof by its trusted suppliers.
5.3 Validity of the Order on the Site
To purchase a Product, the Customer must be at least 18 years of age and have the legal capacity to contract with the Company.
The Site does not require a minimum purchase before validating an order.
All orders on the Site require the prior creation of an Account and connection to said Account via the login details chosen by the User.
The User may check the status of his order on the Site at any time. Where applicable, deliveries can be tracked using the online tracking tools of certain carriers (La Poste "Valeurs déclarée" in France, FedEx internationally).
The User may also contact the Company's sales department at any time by e-mail at hello@bonnot-paris.com to obtain information on the status of his/her order. The information that the User provides to the Company when placing an order must be complete, accurate and up-to-date. The Company reserves the right to ask the User to confirm, by any appropriate means, his/her identity, eligibility and the information provided.
The User must follow a series of steps specific to each Product offered by the Company in order to complete and finalize his/her order. The steps described below are systematic:
- Information to the User on the Site and when ordering concerning the essential characteristics of the Product;
- The User chooses the Product, its possible options and determines its quantity, and places it in the Shopping Cart;
- Once the Products have been selected and placed in the Shopping Cart, the User may access the Shopping Cart or continue shopping.
- To validate his basket, he must click on the Basket and check that the contents of his order are correct.
- If the User has not already done so, he/she will then be invited to identify him/herself or to register via a registration form.
- If the User has just registered for the first time, he will have to complete his delivery address and his billing address if it is different from the delivery address. If the User is already registered or identified, he/she simply needs to confirm his/her delivery and/or billing address.
- Once the User has validated the contents of the Shopping Cart, logged in/registered and chosen his or her delivery method, an automatically completed online form will be displayed, summarizing the price, applicable taxes and, where applicable, delivery charges.
- The User is invited to check the full content of his/her order (including price, quantity, characteristics and references of the Product(s) ordered, delivery method and address).
- The User then clicks on the "Continue" button in order to validate his/her order and initiate the purchase process for the Product(s) in his/her Shopping Cart.
- At the same time, the User accepts the present BONNOT-PARIS.COM General Terms and Conditions, as well as the retraction conditions set out therein (excluding "half-measure" or "made-to-measure" products, in accordance with current legislation).
- The User follows the instructions for payment of the Products. They select the payment method of their choice (Paypal, secure payment via Stripe or bank transfer). If the User chooses to pay by credit card, he/she is directed to a secure payment module (via Stripe). The User is solely responsible for his or her choice of payment method. The Company accepts no responsibility for this choice, nor for the execution of the payment phase. Depending on the method of payment chosen, the User acknowledges having read and accepted without reservation the Stripe General Terms and Conditions of Use or the general terms and conditions of Paypal or of his own bank.
THE PLACING OF AN ORDER CONSTITUTES A SALES CONTRACT BETWEEN THE COMPANY AND THE USER, SUBJECT TO THE AVAILABILITY OF THE PRODUCTS ORDERED AND THE VALIDITY OF THE MEANS OF PAYMENT USED.
It is specified that neither the order that the User places online, nor the acknowledgement of receipt of the order that the Company sends to the User by e-mail, constitutes an invoice. Whatever the method of order or payment used, the Customer will receive the original invoice by e-mail after validation of payment.
Once the process described above has been finalized, the User will receive confirmation exclusively by e-mail of payment of the order, as well as an acknowledgement of receipt of the order confirming it.
For Products delivered, this delivery will be made to the address indicated by the User, bearing in mind that this address must be located in a country where trade in jewelry and gemstones is officially authorized by the laws and regulations of the European Union. An interactive and up-to-date list of countries subject to international financial sanctions or embargoes on precious stones and metals is available at the following link: https://www.douane.gouv.fr/demarche/consulter-la-carte-interactive-des-mesures-de-restrictions-commerciales.
Any country appearing in this interactive list at the time of the Order may not be selected by the User as the delivery country for the Product ordered.
THE COMPANY RESERVES THE EXCLUSIVE AND DISCRETIONARY RIGHT TO REFUSE ANY DELIVERY TO A COUNTRY DUE TO ITS GEOPOLITICAL CONTEXT AT THE TIME THE ORDER IS PLACED.
In accordance with the provisions of the French Civil Code relating to remote identification, the User undertakes to provide truthful identification details. The Company reserves the right to refuse the order, for example, for any abnormal request, made in bad faith or for any other reason it deems legitimate.
It is the User's responsibility to keep copies of documents relating to his/her order (the confirmation e-mail, the Delivery e-mail, the General Terms and Conditions, and any other useful document). In addition, if the amount of the order exceeds 120 euros (including VAT), the Company will keep a copy of the order in its files, for the period provided by law. During this period, the User may request a copy of the order at any time. In this case, the Company reserves the right to invoice the User for the cost of retrieving and sending the requested document.
5.4 Reservation of ownership of Products
The Products present on the Site and ordered by the User remain the property of the Company until full payment of the price by the User who placed the order.
Intellectual property rights to illustrations, photographs, sketches, pre-design visuals and/or jewelry models are never transferred to the Customer when purchasing a Product on the Site, even if the Customer is purchasing a customized Product design service. THE CUSTOMER EXPRESSLY ACCEPTS THIS CONDITION AND ACKNOWLEDGES THAT HE/SHE IS PURCHASING A FINISHED PRODUCT FROM THE COMPANY, AND IN NO CASE A VISUAL, A CONCEPT OR A PRODUCT MODEL. THE CUSTOMER HEREBY RENOUNCES ALL EXCLUSIVITY ON THE PRODUCT MODELS HE ORDERS ON THE SITE, EVEN WHEN THESE ARE THE RESULT OF A "MADE-TO-MEASURE" DESIGN.
However, the Company refrains from reusing, in any way whatsoever, sketches, visuals and models of Products whose creation has clearly been shared with the Customer. This manifest character will be assessed by the precision of the Customer's contributions and/or instructions during the design phase of the said sketches, visuals or models, in particular by the provision of drawings with metrics, specific dimensions, or any other element restricting the Company's creative contribution.
5.5 Product delivery terms
The terms of delivery of the Products (in particular the delivery times and dedicated costs) are described on the Site and reminded to the User at the time of his order.
Delivery methods
Product delivery is carried out by one of the Company's trusted partners. For Product shipments in France (Metropolitan France and DROM-COM), the Company entrusts Product delivery to LA POSTE, through its specific "Valeur Déclarée" offer. This delivery service is subject to a charge. It covers loss or damage during shipment up to the declared value of the goods. Delivery is thus insured up to the value declared at the time of dispatch, and the Product is handed over to the recipient Customer (or his representative, if applicable) against signature. A tracking service during the delivery period is also included in the delivery charge.
For more information on LA POSTE's "Valeur Déclarée" service, the User may consult the following link at any time: https://www.laposte.fr/entreprise/produit-entreprise/valeur-declaree.
International shipments of Products are handled by FEDEX. A guarantee service in the event of loss, theft or damage is also offered by this service provider, as well as a tracking service. This delivery service is subject to a fee, and has its own pricing structure. Delivery charges vary according to the country or geographical region of destination.
For more information: https://www.fedex.com/fr-fr/home.html
Delivery is made by default to the delivery address specified by the User in his/her Account or, where applicable, to the address specified by the User at the time of ordering. The delivery address may differ from the billing address. Due to the financial value of the Products and the risk of theft, Bonnot Paris does not offer any standard delivery method, nor does it offer pick-up in boutiques or parcel relays.
Delivery charges
Delivery charges will be indicated on the Site and adapted according to the delivery method selected (including the delivery address) when the User places his/her order.
Delivery times
The delivery time is also mentioned on the Site and is reminded to the User at the time of ordering. Delivery times are adapted according to the service and/or Product(s) chosen and the delivery methods selected (including the delivery address) when the User places his/her order.
The User expressly acknowledges that he/she is aware of and accepts the delivery time proposed at the time of ordering on the Site.
This deadline is contractually binding and must be respected by the Company. The Company undertakes to use its best efforts to deliver the Products ordered on time. If this time limit is exceeded, the User may instruct the Company by registered mail to deliver the Product within a new time limit. This new deadline must be reasonable and represent at least fifty percent (50%) of the initial deadline.
Only if the Company fails to meet this second deadline will the Customer be entitled to cancel the order and request a refund of the Products ordered. In the event of non-delivery or delay of the second deadline, the User must send a further registered letter requesting reimbursement of the Products ordered. The Company will then refund the Products ordered in full within fourteen (14) days of receipt of the last registered letter.
The Company may agree to reimburse a Product without receipt of a letter from the Customer, in particular in the event of impossibility of delivery. The present article does not apply in the event of late delivery due to force majeure. Delays caused by Bonnot Paris' delivery partners are not considered as force majeure.
The Company reminds you that when the User takes physical possession of the Products, the risks of loss or damage to the Products are transferred to the User. IT IS THE USER'S RESPONSIBILITY TO NOTIFY THE CARRIER OF ANY RESERVATIONS REGARDING THE PRODUCT(S) DELIVERED.
5.6 Product prices
Price display
All Products on the Site are subject to a charge and have a selling price. All prices displayed include value-added tax (VAT) at the legal rate in force on the date of invoicing. The price displayed on a Product Sheet is the price inclusive of VAT, excluding delivery charges. Delivery costs are only included at the time of order, after the User has selected the delivery method.
Prices indicated on the Site are in euros by default. They may be expressed in dollars or pounds sterling, depending on the User's choice in the currency selector on the Site header (top right). The User may revise his/her choice of currency at any time before validating his/her order. The User acknowledges that the Company is free to apply the currency conversion rates (€->$ or €->£) it wishes.
Pricing evolutions
The prices of the Company's suppliers are subject to change, in particular according to the price of the material. Consequently, the prices indicated on the Site may change for a Product or a range of Products of similar or almost identical quality and dimensions. They may also be modified in the event of special offers or sales. The jewelry and gemstone (or coloured stone) trade is subject to a trading market such that the Company does not guarantee any stability in the evolution over time of the prices charged on its Site.
Price validity
THE PRICES INDICATED ON THE SITE ARE VALID, EXCEPT IN THE CASE OF GROSS OR MANIFEST ERROR. THE APPLICABLE PRICE IS THAT INDICATED ON THE SITE ON THE DATE THE ORDER IS PLACED BY THE USER.
Pricing specific to sketches and visuals of Products to be designedThe Company offers a service for previewing Products through digital visuals and/or hand-drawn and digitized sketches. This service is available for the design of "half-measure" or "made-to-measure" Products, as described on the Site at https://bonnot-paris.com/sur-mesure.html.
The preview service is free of charge within the following limits:
- For "Demi-mesure": One (1) visual per Product design project.
- For "Customized": Two (2) visuals per Product design project, plus the possibility of making two (2) new modifications to the visual chosen from the 2 initially proposed.
Beyond these limits, the User will be billed a flat fee of sixty euros (€60 excl. tax) per visual or per modification of a visual. The User is informed in advance of the pricing terms for this service before validating his order. The User is also invited to consult the price list for the design of pre-design visuals of Products by clicking on the following link: https://bonnot-paris.com/nos-tarifs-previsualisation.
The Company undertakes to be transparent about this service and to inform the User as soon as the flat rate applies. The User is free to refuse this service, in which case his "half-measure" or "made-to-measure" Product order cannot be validated, except in exceptional cases with the express agreement of the Company.
5.7 Terms of payment for Products
The User pays for his order when validating his Shopping Cart, using the payment methods offered on the Site.
Validation of the order is subject to the User's acceptance of these General Terms and Conditions and the terms of delivery and payment.
For orders of "half-measure" or "made-to-measure" Products, a deposit of 50% of the total amount of the order is required upon validation of the order. The balance of the order is payable on delivery of the Product. Manufacturing lead times may vary from 4 to 6 weeks once the deposit has been received.
The following payment methods are accepted by the Company:
- Payment by credit card via the secure Stripe service.
- Payment via PayPal.
- Payment by bank transfer: Payment by bank card is secured by Stripe. The Company has no access whatsoever to the User's bank details. This information is processed directly by Stripe, in accordance with their general conditions of use.
In the case of payment by bank transfer, the order will be validated once payment has been received in the Company's bank account. The transfer information will be sent to the User after validation of the order on the Site.
# Article 6: Right of withdrawal
In accordance with the legal provisions in force, the User has a period of fourteen (14) calendar days from receipt of the Product to exercise his/her right of withdrawal from the Company, without having to justify his/her reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within fourteen (14) days following notification to the Company of the User's decision to withdraw.
HALF-MEASURE" AND "MADE-TO-MEASURE" PRODUCTS ARE NOT SUBJECT TO THE RIGHT OF WITHDRAWAL, IN ACCORDANCE WITH THE LEGAL PROVISIONS IN FORCE.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice. Damaged, soiled or incomplete products will not be accepted.
The right of withdrawal may be exercised online, using the withdrawal form available on the Site, in which case an acknowledgement of receipt on a durable medium will be immediately sent to the User by the Company, or any other unambiguous statement expressing the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery costs will be reimbursed; the cost of returning the Product(s) will be borne by the User.
Reimbursement will be made within fourteen (14) days of notification to the Company of the decision to withdraw, subject to receipt of the returned Products. The Company will make the refund using the same means of payment as that used for the initial transaction, unless the User expressly agrees to a different means of payment. This refund will not incur any costs for the User.
# Article 7: Liability and warranty
The Company declines all responsibility in the event of loss or damage to Products on delivery, unless the User notifies the carrier of the necessary reservations at the time of delivery. In the event of loss or damage, the User must inform the Company within three (3) days of receipt of the Products.
The Products sold on the Site comply with the regulations in force in France. The Company shall not be held liable for non-performance of the contract entered into in the event of force majeure, as defined by the French courts, or in the event of fault on the part of the User or the unforeseeable and insurmountable act of a third party to the contract.
In any event, the Company's liability is limited to the amount of the order.
# Article 8: Customer service
For any information or questions, the Company's customer service can be contacted by telephone on 01 89 70 99 85 from Monday to Friday, 9am to 5.30pm, by e-mail at hello@bonnot-paris.com, or by post at the following address:
Bonnot Paris 10 rue de la Paix 75002 Paris
# Article 9: Intellectual property
All texts, comments, works, illustrations, works and images reproduced or represented on the Site are strictly reserved under copyright and intellectual property law for the entire world. As such, and in accordance with the provisions of the French Intellectual Property Code, only use for private purposes is authorized, subject to different or even more restrictive provisions of the French Intellectual Property Code. Any total or partial reproduction of the Site is strictly forbidden.
# Article 10: Personal data
The Company is committed to protecting Users' personal data. All personal data concerning the User collected by the Company is treated with the strictest confidentiality, in accordance with the provisions of the Privacy Policy and the European Data Protection Regulation (RGPD).
# Article 11: Disputes
In the event of a dispute, an amicable solution will be sought before any legal action is taken. The User is hereby informed that he/she may in any case have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (French Consumer Code, article L534-7) or with existing sectoral mediation bodies, or to any alternative dispute resolution method in the event of a dispute.
# Article 12: Applicable law and jurisdiction
These General Terms and Conditions are governed by French law. In the event of dispute, and in the absence of amicable agreement, jurisdiction is attributed to the competent French courts, notwithstanding multiple defendants or the introduction of third parties.
# Article 13: Miscellaneous provisions
If one or more stipulations of these General Terms and Conditions are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
The fact that one of the Parties does not avail itself of a breach by the other Party of any of the obligations referred to in the present General Terms and Conditions shall not be interpreted for the future as a waiver of the obligation in question.
# Article 14: Company contact details
Bonnot Paris
10 rue de la Paix 75002 Paris
Bonnot Paris
8 place Monseigneur Rumeau 49100 Angers
Telephone: 01 89 70 99 85 (Monday to Friday, 9am to 5:30pm)
Email : hello@bonnot-paris.com
# Article 15: Modification of the General Terms and Conditions
The Company reserves the right to modify these Terms and Conditions at any time. The new General Terms and Conditions will apply to all orders placed after their posting on the Site.
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These Terms and Conditions are current as of August 5, 2024.
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Please note that all of these Terms and Conditions must be approved by the User at the time of each order on the Site.
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